Site map
Every page on the site.
Connection & offline
- Printer shows as offline
- Computer can't find my network printer
- Wi-Fi printer keeps disconnecting
- USB printer not recognized
- Printer stopped working after its IP address changed
- Wi-Fi Direct printing isn't working
- Printer won't connect after a new router or Wi-Fi password
- No AirPrint printers found on iPhone, iPad or Mac
- Shared printer isn't showing on other computers
Won’t print
- Printer is on but won't print
- Print jobs stuck in the queue
- Print Spooler keeps stopping
- Printer prints blank pages
- Printing is very slow
- Printer prints gibberish or random symbols
- PDF files won't print
- Computer keeps using the wrong default printer
- Printer is paused and won't resume
- Printer won't print in color
- Printer prints an extra blank page
- Printout is cut off or the wrong size
- Can't print from Chrome, Edge, Safari or Firefox
- Word or other Office documents won't print
- Printer prints pages on its own
- Only the first page prints
Print quality
- Prints are faded or too light
- Streaks or lines on printed pages
- Prints are smudged or smeared
- Printer prints the wrong colors
- Prints are blurry, fuzzy or misaligned
- Ghost images or faint repeats on laser prints
- Printer won't print black but color works
- Photos print grainy, dull or banded
- Spots or repeating marks on prints
- Gray background or shading on laser prints
Paper & feeding
- Paper jam: how to clear it safely
- Printer says paper jam but nothing is stuck
- Printer won't pick up paper
- Printer pulls in several sheets at once
- Pages come out wrinkled, creased or curled
- Double-sided printing not working
- Envelopes jam or print in the wrong place
- Labels print misaligned on the sheet
- Printer says out of paper but there is paper
- Printer uses the wrong tray or asks for manual feed
Ink & toner
- Printer doesn't recognize the cartridge
- Ink levels look wrong or show empty
- Toner low message after replacing the cartridge
- Clogged print head or missing colors
- Drum error on a laser printer
- Cartridges stopped working after a printer update
- Ink cartridge is leaking or dripping
- Printer uses color ink when printing black
Ink tank printers
- Ink tank printer won't print after refilling
- Air in the ink tubes or ink not reaching the print head
- Printer says the ink pad is at the end of its life
- Wrong color ink poured into a tank
- Ink level doesn't update after refilling
- Ink tank printer is leaking ink
- Faint or streaky prints after the printer sat unused
- New ink tank printer stuck on initial ink charging
- Print head error on an ink tank printer
- Ink bottle won't fit or ink won't flow into the tank
Power & hardware
Drivers & software
Scan, copy & fax
- Scanner not working or not detected
- Scan to computer from the printer not working
- Scans come out blank, black or all white
- Lines or streaks on scans and copies
- Document feeder jams or pulls in several pages
- Copier won't copy or copies come out blank
- Scan to email not working or emails never arrive
- Scan to network folder fails or can't connect
- Can't scan multiple pages into one PDF
- Scans are blurry, dull or low resolution
- Scanning app says no TWAIN or WIA scanner found
- Fax won't send or keeps failing
- Fax won't receive or incoming faxes don't print
- Fax fails on a VoIP, cable or fiber phone line
Setup & devices
Guides
- How to find your printer's IP address
- How to print a test page
- How to clean an inkjet print head
- How to update printer firmware safely
- How to restart the Print Spooler and clear stuck jobs
- How to set or change your default printer
- How to share a printer on your home network
- How to scan a document on Windows 11 or 10
- How to scan a document on a Mac
- How to reset your printer's network settings
- How to remove a printer driver completely
- How to choose the right printer paper
- How to save ink and toner
- Inkjet vs laser: which printer should you buy
- How to refill an ink tank printer
- How to move or ship an ink tank printer
- Ink tank vs cartridge printers: which costs less
- How to run a nozzle check
- How to align the print head
- How to replace an ink or toner cartridge
- How to check ink and toner levels
- How to recycle ink and toner cartridges
- A simple printer maintenance checklist
- How to set up scan to email
- How to set up your printer's fax
- How to send a fax from your computer
- How to print double-sided
- How to print borderless photos
- How to reset a printer to factory settings
- How to add a printer on Linux
- How to connect a printer with a USB cable
- How to secure a network printer
Error codes
- 0x00000709
- 0x0000011b
- 0x00000bc4
- 0x0000007e
- 0x000006ba
- 0x000003eb
- 0x00000002
- 0x00000057
- Driver is unavailable
- Printer in error state
- Printer requires user intervention
- Windows cannot connect to the printer
- PCL XL error
- Filter failed
- Hold for Authentication
- Paper size mismatch
- Printer not responding
- Access is denied
- 0x80070005
- 0x0000052e
- 0x00000040
- 0x00000035
- 0x8007007e
- The local print spooler service is not running
- Error - Printing
- Another computer is using the printer
- Windows cannot print due to a problem with the current printer setup
- Driver update needed
- Printer not activated, error code -30
- The printer is not connected
- The software for this device is currently not available
- Unable to verify the printer on your network
- Waiting for printer to become available
- B200
- 5100
- 5B00
- 6000
- Parts inside your printer are near the end of their service life
- 0x97
- Ink system failure
- 49 Service error
- 79 Service error
- Unable to Print