WPS button won't connect the printer to Wi-Fi
Pressing WPS on the printer and router doesn't connect? Check the timing, whether WPS is on, WPA3 and 2.4 GHz settings, or connect with the password instead.
Quick fix
Start WPS on the router and the printer within two minutes of each other, with the printer close to the router. If it still fails, your router may have WPS turned off or use WPA3 only, which doesn't support WPS. Connect instead by choosing your network and typing the password on the printer's screen, or through the maker's setup app.
Didn’t work? Go to the full stepsYou might see
- The printer's Wi-Fi light blinks for a while, then stops without connecting
- The printer shows a WPS timeout or connection failed message
- Your router has no WPS button, or pressing it does nothing
- WPS worked with your old router but not the new one
Usually caused by
- More than two minutes between starting WPS on the router and the printer
- WPS turned off on the router, or not offered at all
- A network set to WPA3 only
- The 2.4 GHz band switched off while the printer only supports 2.4 GHz
- Another device trying to connect by WPS at the same time
Step-by-step fix
Work through the steps in order and check each one off. Most people are printing again before the last step.
Any printer and router
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Get the timing right
Press the router's WPS button (some need holding for a few seconds, until a light blinks), then within two minutes start WPS on the printer by holding its WPS button or choosing the WPS push button option in its wireless menu. Some guides start with the printer instead; the order matters less than staying inside the two-minute window.
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Move closer and connect one device at a time
Bring the printer within a few meters of the router for setup. Make sure nothing else is connecting by WPS at the same moment, because a router that sees two devices at once usually stops both.
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Check WPS is turned on
Many routers ship with WPS off, and some providers' routers and many mesh systems leave it out entirely because of its history of security weaknesses. Look in the router's settings page or app, usually under wireless or security settings.
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Turn WPS on only temporarily
If you decide to turn WPS on for setup, use the push button method rather than the PIN method, and turn WPS off again once the printer connects. The printer stays connected, because WPS only hands over the network name and password.
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Check the security mode
WPS isn't supported on networks set to WPA3 only, so the button may be greyed out or do nothing. Connect the printer by typing the password instead. If the printer doesn't support WPA3 at all, it can't join a WPA3-only network by any method; check for a printer firmware update that adds WPA3 before considering your router's WPA2/WPA3 mode, which is less strict than WPA3 only.
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Check the 2.4 GHz band
Many printers only use 2.4 GHz Wi-Fi. If the router's 2.4 GHz band is switched off, the printer can't join, whichever method you use. Turn the band on in the router's settings, keeping the same network name and password.
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Connect with the password instead
On a printer with a screen, open its wireless setup wizard, choose your network and type the Wi-Fi password; this works on every router, with or without WPS. Passwords are case-sensitive, so check capitals and symbols.
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Clear old network settings and retry
If the printer seems stuck on an old network, restore its network settings from the setup or network menu, then try again. Check your manual for exactly what the reset clears.
Maker's setup app
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Use the setup app for printers without a screen
The maker's official app can send your Wi-Fi details to the printer. Put the printer into setup mode as the app or manual describes, keep your phone on the Wi-Fi network you want the printer to join, and follow the steps.
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Allow the permissions it asks for
The app may ask for Bluetooth, location or local network access to find the printer during setup. Allow them while you set up; you can review them later in your phone's settings.
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Rejoin your network after setup
Some printers create a temporary Wi-Fi network of their own during setup, and the app asks you to join it briefly. Your phone normally switches back to your home network afterwards; if it doesn't, rejoin it in your Wi-Fi settings.
Did this fix it?
Good. To confirm everything is healthy, print a test page. It takes a minute and shows any quality problems early.
Try these next
Still stuck? The troubleshooter asks a few questions and narrows it down. If your printer is under warranty, the manufacturer can repair or replace it at no cost. Find their official support site on our brand pages.
Common questions
Is WPS safe to use?
The push button method is lower risk than the PIN method, which has known weaknesses. Many people turn WPS on only while connecting a device and off again afterwards.
Why doesn't my new router have a WPS button?
Some router makers and providers leave WPS out because of its security history, especially on WPA3 networks. Connect the printer by typing the Wi-Fi password or with the maker's setup app.
Does the printer need WPS to stay connected?
No. WPS is used once to pass on the network details. After that, the printer connects like any other device, even with WPS turned off.