Kyocera printer help and tips
Independent tips for Kyocera printer owners: maintenance kit messages, toner and waste toner, scan to folder problems and Kyocera's official website.
Independent guide. The Print Bench is not affiliated with Kyocera. For warranty claims, repairs and official drivers, go to Kyocera’s own support site: www.kyoceradocumentsolutions.com (opens in a new tab)
This page offers independent tips for owners of Kyocera printers and multifunction devices and is not connected to Kyocera. Many Kyocera ECOSYS printers use long-life drums and other components, which is why you mostly replace toner and only occasionally a maintenance kit. For official drivers, manuals and support, use Kyocera's official website.
Common problems with Kyocera printers
Replace MK message
Kyocera printers count pages until a maintenance kit is due. The kit contents vary by model and can include the drum, developer, fuser and rollers. Printing usually continues after the message appears, but quality and paper feeding can suffer once parts are worn. Check your model's documentation for the correct kit and the counter reset steps.
Read the full fix: Drum error on a laser printerUnknown toner installed
Kyocera printers show a message when the toner isn't recognized as genuine, for example with some third-party cartridges. Many models let you confirm on the control panel and keep printing, but toner level reporting may not work.
Read the full fix: Toner low message after replacing the cartridgeWaste toner box full
Many Kyocera models collect waste toner in a separate box, often supplied with each new toner cartridge. When the printer asks you to check or replace the waste toner box, fit a new one and dispose of the old one sealed.
Scan to folder fails
Scanning to a shared folder on a Windows PC can fail if the device's firmware only supports an older file-sharing protocol that current Windows versions disable, or if the PC's password has changed. Update the device firmware and check the saved folder path, user name and password.
Read the full fix: Scan to computer from the printer not workingDriver choice
Kyocera provides its own driver for Windows, commonly called the KX driver, along with PCL and PostScript options for many models. If printing is unreliable, install the current driver for your model from Kyocera's official website.
Read the full fix: Printer driver won't installPaper jams
Follow the jam location shown on the control panel, open the indicated cover, and pull paper out slowly in the direction it travels. Let the printer cool before reaching near the fuser.
Read the full fix: Paper jam: how to clear it safelyMessages you might see
| On-screen message | What it usually means |
|---|---|
| Replace MK | The maintenance kit is due. You can usually keep printing for now, but replace the kit listed for your model to keep print quality and paper feeding reliable. |
| Unknown toner installed | The printer doesn't recognize the toner as genuine. On many models you can confirm on the control panel and keep printing, though toner level reporting may not be accurate. |
Exact wording varies by model. Your printer’s manual has the definitive list.
Tips for Kyocera owners
- Type the printer's IP address into a browser to open Command Center RX, Kyocera's built-in web page for settings, supplies and address books.
- Print a status page from the control panel to see page counts, IP address and firmware version.
- If your device is under a service agreement, toner and maintenance kits may be included, so check before buying.
Common questions
Is this site part of Kyocera?
No. This is an independent help site with no connection to Kyocera. For official drivers, manuals and support, use Kyocera's official website.
Do Kyocera printers have a separate drum?
Many ECOSYS models have a long-life drum inside the printer, so you replace only the toner day to day and the drum as part of a maintenance kit at long intervals.
Can I keep printing when Replace MK appears?
Usually yes, but worn parts can lead to faded prints, ghosting and paper jams. Plan to fit the maintenance kit soon.