Independent printer help. Not affiliated with any printer manufacturer.

Quick fix

Follow the printed quick start guide in order: remove all tape and packing, install the ink, toner or print heads, load paper and let the printer finish its first startup. Then connect it to Wi-Fi from its control panel, or by USB, and add it in your computer's printer settings. The maker's app is optional for basic printing.

Didn’t work? Go to the full steps

You might see

  • You've just unboxed the printer and aren't sure where to start
  • The printer shows a jam or carriage error straight after setup
  • The printer is on but your computer or phone can't see it
  • The setup app asks you to create an account before printing

Usually caused by

  • Packing tape or a shipping insert left inside
  • Protective tape or seals left on cartridges
  • The first ink charge or alignment interrupted
  • Printer joined a different Wi-Fi network from the computer
  • Printer supports only 2.4 GHz Wi-Fi

Safety first. Unplug the printer while you remove packing from inside it; when the quick start guide says to install ink or print heads with the power on, keep your fingers clear of the moving carriage and don't force any part.

Step-by-step fix

Work through the steps in order and check each one off. Most people are printing again before the last step.

Any new printer

0 of 8 steps tried

  1. Unpack and place it

    Put the printer on a flat, stable surface with room to open its covers and trays, away from direct sunlight and heaters, and within good Wi-Fi range if you'll use it wirelessly. Keep the box and packing for a while in case you need to return it.

  2. Remove all the packing

    Peel off the colored tape on the outside, then open every cover, the scanner lid, the trays and the cartridge access door, and remove tape, foam, cardboard and plastic inserts inside. Leftover packing is the most common cause of jam or carriage errors on a new printer.

  3. Power on and choose the basics

    Connect the power cord, turn the printer on and set the language, country or region, date and time when prompted. Some printers also ask about paper size here.

  4. Install ink, toner or print heads

    Install the cartridges, print heads, ink or toner exactly as the quick start guide shows, removing any protective tape or seals first. Ink tank printers need their tanks filled and then run an initial ink charge, which can take several minutes; don't turn the printer off while it runs.

  5. Load paper and run alignment

    Load plain paper, slide the guides against the stack, and let the printer print its alignment or calibration page if it asks. Some printers want that page placed on the scanner glass to finish the process.

  6. Connect to Wi-Fi from the printer

    On a printer with a screen, open its wireless setup wizard, choose your network and type the Wi-Fi password. Many printers use only 2.4 GHz Wi-Fi, so pick that network if your router shows separate names. Printers without a screen usually connect through the maker's app or the WPS button.

  7. Or connect by USB

    For a single computer, a USB cable is simple and reliable. Connect it once the printer is on, unless the maker's installer tells you to wait; Windows and macOS usually set up a USB printer automatically.

  8. Check for a firmware update

    Once the printer is online, check for a firmware update from its menu or the maker's official support site. Early updates often fix bugs and connection problems.

Common questions

Do I have to install the maker's app?

Not for basic printing. Windows, macOS, iPhone and most Android phones can add most current printers directly; the app adds extras such as scanning features and ink alerts.

Why does a new printer use so much ink at first?

The first startup fills the print head and ink paths, which uses part of the first set of cartridges or bottles. This happens once, not every time you print.

Should I connect by USB or Wi-Fi?

Wi-Fi lets several computers and phones print without cables, while USB is simple and very reliable for one computer. Many printers can use both at once.

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