Set up a new printer out of the box
Just unboxed a printer? Remove the packing, install ink or toner, load paper, connect it to Wi-Fi or USB and add it to your computer or phone.
Quick fix
Follow the printed quick start guide in order: remove all tape and packing, install the ink, toner or print heads, load paper and let the printer finish its first startup. Then connect it to Wi-Fi from its control panel, or by USB, and add it in your computer's printer settings. The maker's app is optional for basic printing.
Didn’t work? Go to the full stepsYou might see
- You've just unboxed the printer and aren't sure where to start
- The printer shows a jam or carriage error straight after setup
- The printer is on but your computer or phone can't see it
- The setup app asks you to create an account before printing
Usually caused by
- Packing tape or a shipping insert left inside
- Protective tape or seals left on cartridges
- The first ink charge or alignment interrupted
- Printer joined a different Wi-Fi network from the computer
- Printer supports only 2.4 GHz Wi-Fi
Safety first. Unplug the printer while you remove packing from inside it; when the quick start guide says to install ink or print heads with the power on, keep your fingers clear of the moving carriage and don't force any part.
Step-by-step fix
Work through the steps in order and check each one off. Most people are printing again before the last step.
Any new printer
0 of 8 steps tried
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Unpack and place it
Put the printer on a flat, stable surface with room to open its covers and trays, away from direct sunlight and heaters, and within good Wi-Fi range if you'll use it wirelessly. Keep the box and packing for a while in case you need to return it.
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Remove all the packing
Peel off the colored tape on the outside, then open every cover, the scanner lid, the trays and the cartridge access door, and remove tape, foam, cardboard and plastic inserts inside. Leftover packing is the most common cause of jam or carriage errors on a new printer.
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Power on and choose the basics
Connect the power cord, turn the printer on and set the language, country or region, date and time when prompted. Some printers also ask about paper size here.
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Install ink, toner or print heads
Install the cartridges, print heads, ink or toner exactly as the quick start guide shows, removing any protective tape or seals first. Ink tank printers need their tanks filled and then run an initial ink charge, which can take several minutes; don't turn the printer off while it runs.
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Load paper and run alignment
Load plain paper, slide the guides against the stack, and let the printer print its alignment or calibration page if it asks. Some printers want that page placed on the scanner glass to finish the process.
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Connect to Wi-Fi from the printer
On a printer with a screen, open its wireless setup wizard, choose your network and type the Wi-Fi password. Many printers use only 2.4 GHz Wi-Fi, so pick that network if your router shows separate names. Printers without a screen usually connect through the maker's app or the WPS button.
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Or connect by USB
For a single computer, a USB cable is simple and reliable. Connect it once the printer is on, unless the maker's installer tells you to wait; Windows and macOS usually set up a USB printer automatically.
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Check for a firmware update
Once the printer is online, check for a firmware update from its menu or the maker's official support site. Early updates often fix bugs and connection problems.
Windows 11 / 10
0 of 4 steps tried
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Add the printer
Open Settings > Bluetooth & devices > Printers & scanners and click Add device (Windows 10: Settings > Devices > Printers & scanners > Add a printer or scanner). Select your printer when it appears and wait for Windows to finish setting it up.
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Add it manually if it isn't listed
Wait a minute and search again. If it still doesn't appear, click Add manually (Windows 10: The printer that I want isn't listed) and add it by the IP address shown on the printer's network status page.
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Install extra software only if needed
Basic printing usually works with the driver Windows installs. For scanning, ink levels or special features, install the full software package for your model from the maker's official support site.
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Print a test page
Select the printer in Printers & scanners, click Printer properties and choose Print Test Page. A clean page confirms the printer and driver are working.
macOS
0 of 3 steps tried
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Add the printer
Open System Settings > Printers & Scanners and click Add Printer, Scanner, or Fax. Select the printer, check that Use shows AirPrint or your printer's model, and click Add.
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Print a test page
Open the printer's queue from Printers & Scanners, then choose Printer > Print Test Page from the menu bar.
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On older macOS
On macOS 12 Monterey or earlier, use System Preferences > Printers & Scanners and click the add (+) button below the printer list.
iPhone, iPad and Android
0 of 3 steps tried
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Print from an iPhone or iPad
Most current printers support AirPrint, so no app is needed. In an app, tap the share button, choose Print and select your printer, with the phone on the same Wi-Fi network as the printer.
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Print from Android
Open a document, choose Print from the menu or share options, and select the printer. If it isn't listed, check the built-in print service is on in your phone's printing settings, or install the maker's print plugin from Google Play.
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Treat the maker's app as optional
The maker's app can help with Wi-Fi setup, scanning and ink alerts, but basic printing doesn't need it. If it asks you to create an account, many printers let you skip that step; features such as remote printing or ink subscriptions usually need one.
Did this fix it?
Good. To confirm everything is healthy, print a test page. It takes a minute and shows any quality problems early.
Try these next
Still stuck? The troubleshooter asks a few questions and narrows it down. If your printer is under warranty, the manufacturer can repair or replace it at no cost. Find their official support site on our brand pages.
Common questions
Do I have to install the maker's app?
Not for basic printing. Windows, macOS, iPhone and most Android phones can add most current printers directly; the app adds extras such as scanning features and ink alerts.
Why does a new printer use so much ink at first?
The first startup fills the print head and ink paths, which uses part of the first set of cartridges or bottles. This happens once, not every time you print.
Should I connect by USB or Wi-Fi?
Wi-Fi lets several computers and phones print without cables, while USB is simple and very reliable for one computer. Many printers can use both at once.