Independent printer help. Not affiliated with any printer manufacturer.

Quick fix

Add the printer in Settings. If no driver installs, add it manually and click Windows Update on the driver page to load Microsoft's full list, which includes many older models. If yours isn't there, install the manufacturer's Windows 10 64-bit driver from its official website; most work on Windows 11.

Didn’t work? Go to the full steps

You might see

  • The manufacturer's download page lists Windows 10 or earlier, but not Windows 11
  • Windows shows Driver is unavailable for the printer
  • The old installer won't run or says your system isn't supported
  • The printer worked before you moved to Windows 11

Usually caused by

  • Manufacturer stopped releasing drivers for the model
  • Installer checks the Windows version and refuses to run
  • Only 32-bit drivers exist, and Windows 11 is 64-bit only
  • Windows protected print mode allowing only the built-in driver
  • A PC with an Arm processor that needs Arm64 drivers

Step-by-step fix

Work through the steps in order and check each one off. Most people are printing again before the last step.

Windows 11

0 of 8 steps tried

  1. Let Windows find a driver

    Connect the printer, go to Settings > Bluetooth & devices > Printers & scanners and click Add device. If the printer appears, add it and let Windows choose the driver. Many network printers work with the built-in Microsoft IPP Class Driver, which needs no download; printers that support Mopria or AirPrint usually do.

  2. Check optional driver updates

    Go to Settings > Windows Update > Advanced options > Optional updates and expand Driver updates. If a driver for your printer is offered, tick it and install it.

  3. Load the full Windows Update driver list

    In Printers & scanners, click Add device, then Add manually next to The printer that I want isn't listed. Choose the option that matches how the printer connects and continue to the driver page. Click Windows Update, wait several minutes for the list to refresh, then look for your maker and model.

  4. Install the manufacturer's Windows 10 driver

    If the manufacturer's official website offers a Windows 10 64-bit driver, download it there and run it. Windows 11 uses the same driver model as 64-bit Windows 10, so these usually install and work. Restart and print a test page.

  5. Get past an installer that refuses to run

    If the installer says your Windows version isn't supported, right-click it, choose Properties > Compatibility, tick Run this program in compatibility mode for, pick Windows 8 or Windows 7 and run it again. If the download contains a driver folder with an .inf file, you can instead click Have Disk on the driver page and point to it.

  6. Try a universal driver

    Many makers of laser and office printers publish universal PCL or PostScript drivers that cover lots of older models, for example HP Universal Print Driver or Xerox Global Print Driver. Download one only from the manufacturer's official website and select it when you add the printer.

  7. Use Windows' generic class drivers

    If the printer understands PCL or PostScript, as many office lasers do, Windows includes generic drivers such as Microsoft PCL6 Class Driver and Microsoft PS Class Driver, listed under Microsoft on the driver page. They lack some features but handle everyday printing.

  8. Check Windows protected print mode

    Recent versions of Windows 11 have an optional security setting called Windows protected print mode. While it's on, only the built-in driver is used, so printers that need the manufacturer's driver won't work. Turning it off returns Windows to its standard printing setup but gives up the extra protection; on a work PC, leave that decision to your IT administrator.

Common questions

Can I use a 32-bit driver on Windows 11?

No. Windows 11 only comes in 64-bit versions, which need 64-bit drivers. If only a 32-bit driver was ever made, try the built-in or universal drivers instead.

Why won't any driver install on my new Windows 11 laptop?

If the laptop has an Arm processor, such as a Snapdragon chip, standard x64 printer drivers generally can't be used. The built-in driver works with Mopria-certified printers; otherwise check the manufacturer's official site for an Arm64 driver.

Is it safe to get a driver from a driver download site?

Stick to Windows Update, Microsoft's built-in drivers and the manufacturer's official website. Download sites can bundle unwanted software or wrong versions, and a genuine driver, if one exists, is available from those official sources.

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