Trust center
Everything you need to decide whether to trust The Print Bench: who runs it, how it’s funded, how the fixes are written, and what we will never do.
Independent
We aren’t owned by, paid by or affiliated with any printer manufacturer, retailer or software company. Brand names appear only to say which printers a fix applies to.
Read our disclaimerWritten by people who repair printers
Every fix is written and reviewed by people with hands-on printer repair experience, and checked against current Windows and macOS.
How we write fixesSafe to follow
No downloads from us, no remote access, no phone numbers. Risky steps are labelled, and we never ask you to switch off a security protection for good.
Our safety rulesPrivate by default
No account, no tracking without your consent. The device check runs in your browser and sends nothing about you to us.
Privacy policy
Who runs The Print Bench
The Print Bench is operated by Alula Nimbus LLC, registration no. 20241640672, 9806 W 60th Ave, Arvada, CO 80004, United States. You can reach us at hello@theprinterbench.info. There is no phone line, by design: genuine printer help never needs you to call a number from a search result.
The printer assistant chat
The chat on every page answers first with articles from this site, right away. Whenever you want, you can ask for a person, and someone from our team joins the same chat. Our team doesn’t work for any printer manufacturer. Chat help is free. It’s text only: we never call you and never ask to connect to your computer. When nobody from our team is online, you can leave your email and we’ll reply there.
How the site is funded
The site currently runs without advertising or sponsorship. If we add ads in future, they will be labelled “Advertisement”, kept apart from instructions, and will never affect what a guide recommends. We don’t accept payment to mention, rank or recommend any product, and we don’t use affiliate links in instructions.
How the content is made
Each of our 99 fixes, 32 guides and 43 error code pages starts from the symptoms and exact messages people see. Steps are written separately for Windows, Mac, Chromebook, phones and the printer itself, ordered from the most likely fix to the least, and checked against current software and manufacturers’ published documentation. Every page shows the date it was last reviewed. Read the full editorial policy.
What we will never do
- Ask you to call a phone number, or call you.
- Ask to connect to your computer with remote-access software.
- Charge you for a fix or ask for payment details.
- Ask you to download a “repair tool” or “driver updater”. Official drivers come only from Windows Update, Apple or your printer’s maker.
- Pretend to be, or speak for, your printer’s manufacturer.
If anyone contacts you claiming to be from The Print Bench and asks for any of these, it isn’t us. Please report it to hello@theprinterbench.info.
How to spot a printer support scam
- A search ad or pop-up that says your printer “needs a driver update” and gives a phone number.
- Anyone who asks you to install TeamViewer, AnyDesk or similar so they can “fix the printer”.
- Someone posing as a support agent who finds alarming problems and then asks for payment, gift cards or a subscription.
- Websites that use a manufacturer’s logo but aren’t on the manufacturer’s own web address.
Your printer’s real manufacturer lists its official support site in the manual and on the box. Our brand pages link to each one.
Corrections and feedback
If a step is wrong, out of date or unclear, email hello@theprinterbench.info with the page address and what you saw. We review every report, correct the page, and update its review date.