Independent printer help. Not affiliated with any printer manufacturer.

Quick fix

Print a test page from each copy to find the one that works, then remove the others in Settings > Bluetooth & devices > Printers & scanners. Rename the remaining one in Printer properties if you want to drop Copy 1 from its name, and set it as your default.

Didn’t work? Go to the full steps

You might see

  • The same printer appears two or more times in Printers and scanners
  • Names end in (Copy 1), (Copy 2) and so on
  • One copy prints while another shows offline
  • Apps keep picking the copy that doesn't work
  • Removed copies come back after a restart

Usually caused by

  • Printer reinstalled without removing the old entry
  • Printer software adding its own copy
  • New port created after the printer's IP address changed
  • Windows discovering the printer again over WSD
  • The same printer connected by both USB and the network

Step-by-step fix

Work through the steps in order and check each one off. Most people are printing again before the last step.

Windows 11 / 10

0 of 8 steps tried

  1. Find the copy that works

    Go to Settings > Bluetooth & devices > Printers & scanners (Windows 10: Settings > Devices > Printers & scanners). Select each copy in turn and choose Print test page. If several print, keep the one connected the way you prefer, such as the network rather than USB.

  2. Check how each copy connects

    On each printer's page, open Printer properties > Ports. The ticked port shows whether that copy uses WSD, an IP address or USB. A copy pointing at an old IP address shows offline and can go.

  3. Remove the extra copies

    Select each copy you don't need, choose Remove and confirm. This deletes only that entry; the driver stays installed for the copy you keep.

  4. Rename the one you keep

    Open Printer properties for the remaining printer and, on the General tab, edit the name to remove (Copy 1). Click OK, then set it as your default if you use it most.

  5. Give the printer a fixed address

    Reserve the printer's IP address in your router (often called DHCP reservation) so it doesn't change. If the copy you keep uses a WSD port, add a Standard TCP/IP Port with that address on the Ports tab and tick it, so Windows doesn't treat the printer as new.

  6. Stop automatic network setup

    In Windows 11, go to Settings > Network & internet > Advanced network settings > Advanced sharing settings and turn off Set up network connected devices automatically. In Windows 10, untick the matching option under Change advanced sharing settings in Control Panel. You can still add printers yourself.

  7. Remove old ports and hidden queues

    In Printers & scanners, open Print server properties, select the Ports tab and delete old IP or WSD ports that no printer uses. If removed copies keep returning, open Device Manager, choose View > Show hidden devices, expand Print queues and uninstall the greyed-out entries.

  8. Let the maker's software add it once

    Some printer apps and software packages add their own printer entry when they install or update. If a copy appears each time, remove all copies, let the software add the printer once, and don't add it separately in Windows.

Common questions

Why does Windows add Copy 1 to my printer name?

Windows adds Copy 1 when a printer is installed with the same name as one that's already there, such as after a reinstall or when it's found again on a new port. It's the same printer listed twice.

Is it safe to delete the duplicate printers?

Yes. Removing a printer entry doesn't delete documents or the driver used by the other copy. Print a test page first so you keep the copy that works.

Why do duplicate printers come back after I remove them?

Usually Windows finds the printer on the network again and sets it up automatically, or the printer software adds it back. Turning off automatic setup and using a fixed IP address stops this.

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