Printer uses the wrong tray or asks for manual feed
Printer pulling from the wrong tray or asking you to feed paper by hand? Match tray settings on the printer, set the paper source and fix your Windows and Mac defaults.
Quick fix
On the printer's control panel, check the paper size and type set for each tray and make them match the paper actually loaded. Then set the paper source in your print settings to the tray you want, or to automatic selection. Most manual feed prompts appear because no tray is set to the size and type the job asks for.
Didn’t work? Go to the full stepsYou might see
- Jobs pull paper from the multipurpose or bypass tray instead of the main tray
- The printer shows a manual feed message and waits
- A second tray is never used, even when the first is empty
- Letterhead or card gets used for ordinary documents
Usually caused by
- Tray size or type on the printer doesn't match the job
- Paper source in the app or driver set to one tray or manual feed
- An optional tray not marked as installed in the driver
- The multipurpose tray set to feed first whenever it has paper
- Different defaults in the app, the driver and the printer
Step-by-step fix
Work through the steps in order and check each one off. Most people are printing again before the last step.
Any printer with more than one tray
0 of 4 steps tried
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Set each tray on the printer
Open the paper or tray settings on the printer's control panel, or on its web page, and check the size and type assigned to each tray. When a job asks for Letter plain paper and no tray is set to Letter plain, many printers fall back to manual feed or ask you to load a tray. Make each setting match what's really in the tray.
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Allow any size or type where it helps
Some printers let a tray accept any size or any type. Setting your main tray this way, where offered, stops jobs stalling over small mismatches. Leave special trays, such as one holding letterhead or labels, set to their own paper type so ordinary jobs skip them.
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Check the multipurpose tray
On many laser printers, the multipurpose or bypass tray is used first whenever it holds paper. Take paper out of it when you don't need it, or look in the tray settings for an option that controls whether it's used first.
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Match the paper size everywhere
A job set to A4 sent to a printer loaded with Letter, or the reverse, is one of the most common causes of manual feed prompts. Check that the size in your document, in the print settings and on the tray all agree.
Windows 11 / 10
0 of 4 steps tried
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Set the paper source in preferences
Open Settings > Bluetooth & devices > Printers & scanners > your printer > Printing preferences (Windows 10: Settings > Devices > Printers & scanners > your printer > Manage). Set the paper source to automatic selection or the tray you want, set the size, and click Apply to make it your default.
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Check installed trays
Click Printer properties and open the Device Settings tab if your driver has one. Make sure optional trays are marked as installed, and if there's a form to tray assignment list, set each tray to the paper it holds.
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Check the app setting
Apps can override the default. In Microsoft Word, open the Page Setup dialog from the Layout tab and look at the Paper tab, where First page and Other pages each have a tray. Older documents and templates sometimes point at manual feed or a tray your current printer doesn't have.
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Check printing defaults
In Printer properties, the Advanced tab has a Printing Defaults button that sets defaults for everyone using the printer on that computer. If your choice keeps reverting, check the tray setting there too; changing it may need an administrator account.
macOS
0 of 3 steps tried
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Set Feed from
In the print dialog, open Media & Quality and set Feed from to automatic selection or the tray you want. On macOS versions before Ventura, this is in the Paper Feed section, which can also take the first page from a different tray.
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Save it as a preset
Choose Presets > Save Current Settings as Preset and name it, so you can pick the same tray in any app. Choosing a saved preset is more dependable than relying on whatever was used last.
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Turn on optional trays
Open System Settings > Printers & Scanners, click your printer, then Options & Supplies > Options. If a tray you have is shown as not installed, turn it on so macOS can send jobs to it.
Did this fix it?
Good. To confirm everything is healthy, print a test page. It takes a minute and shows any quality problems early.
Try these next
Still stuck? Our printer assistant can walk you through it by live chat, free. . Or the The troubleshooter asks a few questions and narrows it down. If your printer is under warranty, the manufacturer can repair or replace it at no cost. Find their official support site on our brand pages.
Common questions
Why does my printer keep asking for manual feed?
Usually the job asks for a paper size or type that no tray is set to. Matching the tray settings on the printer to the paper, or the job to the tray, stops the prompt.
Can I make one tray the default for everything?
Yes. Set the paper source in your printer's preferences on Windows, or save a preset on a Mac, then check that individual apps aren't overriding it.